No. The cleaners do not need to be provided any cleaning products, tools, or supplies. They have access to all professional-grade equipment and supplies they need to finish their jobs.

Clearing areas of unnecessary debris or clutter will help the cleaners a lot, especially if the clutter and debris are blocking access to areas that need to be cleaned. Make sure to communicate to people who will be on the premises that there will be cleaners and should try not to hinder the cleaning. Childrens and pets in particular can prevent cleaners from doing their best job. It can also be hazardous, as cleaners will be handling cleaning chemicals. It is best to communicate clearly with people on site to avoid accidents. If you have further questions on the preparation, do not hesitate to give us a call.

Bookings are taken online or over the phone, where we only have the property owner’s description to go on. Estimates are fair based on the description of the home’s condition given, but there are cases where the description might be inaccurate or something has changed on the end of the property owner, which causes the nature of the required work to change. In these cases, the cleaner can determine that it will cost more because it requires additional work that is not originally part of the agreement – for exdample, it could be extra work for removing garbage during a move-out, or appliances that were not previously described, etc. Rest assured that we always try to stay on top of things and will reach out to you first to discuss any additional charges or adjustments in the scope of work.

We have tested payment by the hour and payment according to completed list of tasks at each service level, and we have determined that the latter is more fair for both cleaners and clients. One of the key factors is that it allows us to charge a flat rate, which means clients can expect the cost of the job, and cleaners can know how much they will be paid for the day.

We have no problems with pets at home, and we make it a point to be pet friendly. However, the client should be responsible for their pets. If the pet is unsupervised, we recommend putting them away in the meantime. And please let us know beforehand if the pets are prone to escaping and need to be put in a room while the cleaners are bringing in and taking out equipment.

There are no contracts to sign, but we have a terms of service and conditions as well as a cancellation policy that you must agree to.

For cancellations or changes to appointments, you need to give us 2 full business days notice. If you give us 2 or more full business days notice, there will be no cancellation fee. If the notice is less than 2 full business days, there will be a $50 cancellation fee. If the appointment is cancelled on the exact day or we are not able to gain access to your home, you will be charged 100% of the appointment cost.

We support credit cards and E-transfers. Our system can generate a hold on funds paid via credit card (as well as Visa debit) the day before your booked services. The funds have not been removed from the account, as it’s merely a hold. Some mode of payments will look like the money has been removed from the account, but we assure you that it is not. It is the bank doing the holding until the charge is processed after services have been rendered complete. E-transfers are received by the cleaners the day before the appointment.

We give our 100% to ensure that clients are satisfied with our service, but we understand that mistakes can happen. In the event that the client is not satisfied, we offer a 48 hour guarantee: simply notify us within 48 hours of any problems and a cleaner will be sent to handle any issues, free of charge, no questions asked. The amount of cleaners will depend on availability and your needs.

Bear in mind that cleaners are not trained for furniture or appliance restoration. The cleaners always try their best to remove build up on any surface, but they are also trained to recognize build up that is impossible to remove without damaging the surface. In these cases, the cleaners will prioritize preserving the appliance or furniture, and will only clean build up that is safe to remove.

Weight – The cleaners will not move heavy items (over 30 lb.)for safety and liability reasons. If you need the cleaners to clean under heavy furniture or appliances, you need to have them moved first so that the cleaners can clean under them.

Height – safety is very important for us, so cleaners will follow a height limit that they can only use a 2 foot or shorter step tool. This limit has gone through extensive testing – we have found that the tops of standard kitchen cupboards tend to fall within this limit.

Clutter – the cleaners will try their best to work around cluttered areas, such as areas used for storage.

Outdoor areas – the cleaners are not equipped to clean outside surfaces such as rough concrete floors, decks, patios, exterior windows, etc.

Pet Litters and Bodily Fluids – the cleaners will not handle litter boxes and pet messes. They will also not handle blood, feces, urine, and overflowed toilets and any other areas/issues that would require a plumber.

Heavy infestations of mold – the cleaners can clean small amounts of mold, but cannot clean heavy infestation as those would require specialized equipment and mold remediation service.

Bugs – the cleaners are not able to provide post-fumigation cleanings. If there are bug infestations in the property, please schedule pest control or fumigation first and ensure that it is completed before the scheduled clean up date.

Fireplaces – cleaners will clean the base and the front of the fireplace. The soot/ash form the inside cannot be handled by vacuums.

Laundry – the cleaners do not offer laundry services or ironing/drying items.

Carpet cleaning – cleaning carpets is not offered as part of the cleaners’ services, since it requires specialized equipment.